Terms and conditions

01Who we are and how to contact us

The shop operates under the Editura Făclia brand. The seller is FACLIA PRODCOM S.R.L., tax identifier RO8864088, registered with the trade register under J05/1212/1996.

• Address: Strada Făcliei 87F, Oradea, Bihor, 410181, Romania.
• Support, complaints and withdrawal notices: contact@faclia.ro.
• Order enquiries: comenzi@faclia.ro.
• Telephone: +40 722 609 746. Contact hours are shown on our Contact page.

02Who these terms apply to

You may buy as a guest or through an account, using the options offered by the shop. Please provide accurate information, check your delivery address and keep account credentials confidential. Contact us promptly if you notice an error.

A consumer is an individual buying outside their trade or profession. The special consumer protections and statutory withdrawal rights described here apply to consumers. Business purchases are subject to the applicable law and the conditions agreed for the particular order.

03Products and placing an order

Product pages show the available characteristics, such as title, author, publisher, ISBN, format and price. Images illustrate the products; screen differences do not justify supplying goods different from those agreed.

Add products to your bag, check titles and quantities, enter the requested information and select the available delivery and payment options. You may correct your information before submitting. The final button makes clear that you are placing an order with an obligation to pay.

The contract is concluded when Făclia confirms acceptance of your order on a durable medium, normally by email. Keep the confirmation and applicable terms. If a product is unavailable or an error prevents acceptance, we will contact you. We will not substitute products or increase an agreed price without your agreement.

04Prices and payment

Prices are in Romanian lei (RON) and include applicable taxes, including VAT where applicable. Delivery is shown separately unless an offer includes it. You can check the total, discounts and any applicable additional charge before submitting the order.

Only payment methods displayed for your order are available. Cash on delivery is paid when the parcel is received. An online payment method is available only when it is actually offered at checkout. Do not send full card details or security codes by email.

Offers and promotional codes apply under their displayed conditions. Later catalogue changes do not change the agreed price of a confirmed order.

05Delivery and receiving your parcel

Available destinations, methods, costs and delivery estimates are presented before ordering. The shop's information normally indicates around 1–2 working days for courier transit within Romania after dispatch. The delivery period communicated for your order applies; an estimate is not a guarantee of delivery at a particular hour.

Unless another period is agreed, delivery must take place without undue delay and within 30 days of the contract being concluded. If delivery is late, statutory rights concerning an additional deadline, termination and repayment apply. Risk of loss or damage passes when you physically receive the goods, subject to the statutory exception for a carrier independently chosen outside our offered options.

Please tell us promptly about a damaged parcel or an incorrect product. Photographs and a courier report may help, but their absence does not automatically remove your rights. Contact us before ordering if no shipping option is offered for your destination.

06Withdrawal and change-of-mind returns

Consumers generally have 14 calendar days to notify withdrawal from a distance purchase without giving a reason. For goods, this runs from physical receipt by you or your nominated recipient, other than the carrier. Where products from one order are delivered separately, it runs from receipt of the last product. Statutory rules on calculating and extending deadlines apply.

You may notify us through a clear statement, including email to contact@faclia.ro or a written notice sent to the address above. The model notice below is optional. Sending your notice within the deadline is sufficient; our permission is not required to exercise this right.

Send goods back without undue delay and within 14 days of notifying withdrawal, to FACLIA PRODCOM S.R.L., Strada Făcliei 87F, Oradea 410181, Bihor, Romania. For a change-of-mind withdrawal you bear the direct return cost unless we agree to cover it or the law provides otherwise. Keep proof of dispatch.

You may examine goods as you would in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Missing original packaging or opening a book does not automatically remove the right of withdrawal. Package returns to protect them during transport.

Exceptions apply only where provided by law and disclosed before purchase, for example goods made to individual specifications or clearly personalised. A standard title specially obtained for stock is not personalised merely for that reason.

07Refunds following withdrawal

For withdrawal from the whole order, we refund payments received, including the original standard delivery cost. The extra cost of a more expensive delivery service expressly chosen instead of standard delivery is not refundable. For partial withdrawal, we refund the returned products and any delivery amount that must be refunded under the law.

Refunds are made without undue delay and within 14 days of being informed of withdrawal. Unless we offered to collect the goods, we may wait until receiving them or proof that they have been sent back, whichever occurs first. We use the original payment method unless another method is expressly agreed, without refund fees to you. For cash-on-delivery purchases we agree a practical repayment method with you.

08Incorrect, damaged or non-conforming goods

For goods received with transit damage, we retain the shop policy's option to request a replacement or refund within 30 days of receipt. We bear the necessary cost of returning non-conforming goods. This facility does not replace or shorten the statutory rights below.

Non-conformity claims are separate from change-of-mind withdrawal. The statutory conformity guarantee applies: we are responsible for non-conformity existing at delivery and identified within the statutory two-year period, under Romanian Emergency Ordinance 140/2021.

You may request repair or replacement, subject to statutory exceptions for impossible or disproportionate remedies. A price reduction or termination is available in the circumstances provided by law. The statutory replacement right applies where non-conformity is identified shortly after delivery, within 30 days.

Repair or replacement is free of charge and must not cause significant inconvenience. It takes place within a reasonable period agreed in writing, no longer than 15 calendar days after we are informed. Necessary remedy costs, including returning faulty goods, are borne by the seller. These rights are not limited to transit damage and do not expire after 30 days.

09Assistance and complaints

Contact contact@faclia.ro with the order reference or other identifying information, the problem and your requested solution. We aim to resolve matters directly, without limiting access to authorities or courts.

Consumers may consult Romania's National Authority for Consumer Protection (ANPC) and seek information on alternative dispute resolution (SAL), under the applicable procedure. Attempting SAL is not a prerequisite for using other legal remedies.

10Personal data and website content

Information needed to manage your order is processed for the purposes and on the legal grounds explained in the Privacy Policy. Marketing communications are not a condition of purchasing; the relevant choices are managed separately.

Website text, images, trademarks and other materials belong to Făclia or the relevant rights holders. Their use must respect applicable rights, licences and statutory exceptions. Do not use the site for fraud, unauthorised access or unlawful content.

11Applicable law and changes

Romanian law applies without removing mandatory protection afforded to a consumer by the law applicable to their situation. Courts have jurisdiction as provided by law; these terms do not impose exclusive jurisdiction in Oradea.

You may order in the languages made available by the site. Changes to these terms apply prospectively and do not retrospectively change concluded contracts. Mandatory legal rights prevail over any incompatible provision.

12Optional model withdrawal notice